50% off everythingFree delivery Australia-wide, on every orderThirty-two years of dressing MelbourneReturns within 30 days
Items reserved for 10:00 minutes only
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Support hours: Mon-Fri, 9am - 5pm (AEST)
Email: support@clarabyrne.com

Common questions

Everything you need to know before you order

How long does delivery take?

All orders are processed within 1 business day of being placed.

Once your order has shipped, delivery within Australia usually takes 7 to 15 business days, depending on where you are and the delivery method chosen.

As soon as your order is on its way, you'll get a confirmation email with your tracking number.

If you have any questions about your delivery, get in touch through our contact page.

What is your returns policy?

We offer a 30-day returns policy from the date your order is delivered.

To be eligible, items must be unworn, unused, and returned in their original packaging with all tags attached.

Please note that return postage is at the customer's cost.

Final sale items, promotional products, underwear, socks, and fragrance without its original sealed packaging are not eligible for return.

To start a return, get in touch through our contact page.

How do I track my order?

All orders are processed and shipped within 1 business day.

Once your order has shipped, you'll receive a confirmation email with your tracking number and a tracking link.

You can use these to check on your delivery at any time.

How do I find the right size?

We recommend checking the size guide on each product page before ordering. The size chart sits right on the product page, next to the size selector, to help you land on the right fit.

Can I exchange an item?

We don't offer direct exchanges at the moment. If you'd like a different size or a different item, please return your order for a refund and place a new order separately.

How much is delivery?

Delivery is free on every order, anywhere in Australia. There is no minimum spend.

Can I cancel or change my order?

Orders are processed shortly after they're placed and can't be changed once processing has started.

If you need to cancel, contact us through our contact page as soon as you can. Once an order is being packed or has shipped, cancellation is no longer possible and the standard returns process applies.

For more detail, see our returns policy.

My tracking says delivered, but I haven't received it. What now?

If your tracking says "delivered" but the parcel isn't with you, try these steps first:

• Check the delivery address on your order
• Check with neighbours, around your letterbox, at reception, or in any other safe drop spot
• Look at the delivery notes left by the carrier

If you still can't find it, contact us through our contact page with your order and tracking details.

We'll take it up with the carrier and walk you through what happens next.

Can’t find your answer? Read the full FAQ

Support from a real person

Write to support@clarabyrne.com and a real person reads it. Mon-Fri, 9am - 5pm (AEST), and we reply within 24 hours on business days.

Free delivery across Australia

We ship with Australia Post, DHL or CouriersPlease. Standard delivery is free on every order, across Australia, with no minimum.

Secure payments

Pay securely with American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay and Visa, or any debit or credit card.