

ORDERS AND DELIVERY
How long does delivery take?
All orders are processed within 1 business day of being placed.
Once your order has shipped, delivery within Australia usually takes 7 to 15 business days, depending on where you are and the delivery method chosen.
As soon as your order is on its way, you'll get a confirmation email with your tracking number.
If you have any questions about your delivery, get in touch through our contact page.
How do I track my order?
All orders are processed and shipped within 1 business day.
Once your order has shipped, you'll receive a confirmation email with your tracking number and a tracking link.
You can use these to check on your delivery at any time.
How much is delivery?
Delivery is free on every order, anywhere in Australia. There is no minimum spend.
Can I cancel or change my order?
Orders are processed shortly after they're placed and can't be changed once processing has started.
If you need to cancel, contact us through our contact page as soon as you can. Once an order is being packed or has shipped, cancellation is no longer possible and the standard returns process applies.
For more detail, see our returns policy.
My tracking says delivered, but I haven't received it. What now?
If your tracking says "delivered" but the parcel isn't with you, try these steps first:
• Check the delivery address on your order
• Check with neighbours, around your letterbox, at reception, or in any other safe drop spot
• Look at the delivery notes left by the carrier
If you still can't find it, contact us through our contact page with your order and tracking details.
We'll take it up with the carrier and walk you through what happens next.
I entered the wrong delivery address. What can I do?
If you spot a wrong delivery address after placing your order, contact us through our contact page as soon as possible.
If your order hasn't been processed yet, we may still be able to update the delivery details.
Once an order has shipped, the address can no longer be changed. We recommend double-checking your delivery details before completing your purchase.
Will I be charged any extra fees?
No extra fees are added at checkout.
Every price shown on our site is the final price, and delivery is free on every order.
If you have any questions, get in touch through our contact page.
I didn't get an order confirmation. What should I do?
An order confirmation email goes out immediately after your purchase.
If it hasn't arrived, check your spam or junk folder. If it isn't there, contact us through our contact page and we'll sort it out.
RETURNS
What is your returns policy?
We offer a 30-day returns policy from the date your order is delivered.
To be eligible, items must be unworn, unused, and returned in their original packaging with all tags attached.
Please note that return postage is at the customer's cost.
Final sale items, promotional products, underwear, socks, and fragrance without its original sealed packaging are not eligible for return.
To start a return, get in touch through our contact page.
Can I exchange an item?
We don't offer direct exchanges at the moment. If you'd like a different size or a different item, please return your order for a refund and place a new order separately.
PRODUCTS
How do I find the right size?
We recommend checking the size guide on each product page before ordering. The size chart sits right on the product page, next to the size selector, to help you land on the right fit.
What if my item arrives faulty or damaged?
If your item arrives damaged or faulty, contact us within 14 days of delivery.
Include your order number and clear photos of the problem so we can look into it and guide you through what happens next.
You can reach us through our contact page.
Do you offer a warranty on your products?
We stand behind the quality of what we sell. If an item reaches you with a manufacturing fault or a quality problem, contact us with your order number and clear photos of the issue. We'll look into it and guide you through what happens next. You can reach us through our contact page.
How do I care for my clothes?
Care instructions vary with the fabric and the construction of each piece.
To keep the quality, the fit and the life of your garment, we recommend following the washing instructions on the product label.
For more guidance, check the product page or get in touch through our contact page.
CONTACT
How do I contact customer service?
Our customer service team is here to help.
Get in touch through our contact page.
Hours: Mon-Fri, 9am - 5pm (AEST). We aim to reply within business hours.
