Returns and Refunds
Your rights under Australian law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights. What follows is our own change-of-mind policy, which we offer on top of them.
Change of mind: 30 days
If a piece is not right, you may return it within 30 days of delivery. The return must be posted within that window.
Condition
To be accepted, items must be:
- Unworn and unwashed
- In original condition, with all tags attached
- In their original packaging
Return postage
Return postage is at your cost for change-of-mind returns. This does not apply where an item is faulty, not as described, or otherwise fails a consumer guarantee under the Australian Consumer Law. In those cases we cover the return.
Start a return
Email support@clarabyrne.com with your order number before sending anything back. Returns that arrive without being registered first cannot be processed, and parcels sent to us without notice may be refused.
What cannot be returned for change of mind
- Underwear and socks
- Fragrance without its original sealed packaging
- Final sale items
- Anything posted after the 30-day window
This list applies to change-of-mind returns only. Your consumer guarantee rights apply to every item we sell, including items on sale.
Refunds
Once your return reaches us and is checked, the refund goes back to the original payment method. Your bank usually takes a few business days after that to show it.
Faulty or not as described
Contact us within 14 days of delivery with your order number and clear photos. Under the Australian Consumer Law, a major failure entitles you to choose a refund or a replacement; where the failure is not major, we may repair or replace the item.
Contact
Clara Byrne is operated by RTS Partners LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
Email support@clarabyrne.com. Erin reads every message and answers within business hours, Monday to Friday.