Shipping Policy

Everything on this site comes from the racks of our two Melbourne shopfronts. We pack it here and send it to you.

Processing

Orders are processed within 1 business day of being placed. Orders placed on a weekend or a public holiday are processed on the next business day.

Delivery times

Once your order has shipped, delivery within Australia usually takes 7 to 15 business days, depending on where you are.

Processing time and delivery time are separate. The total wait is the two added together.

What delivery costs

Nothing. Delivery is free on every order, anywhere in Australia. There is no minimum spend and no threshold to reach.

The price you see at checkout is the final price. There are no customs charges, import fees or handling fees added afterwards.

Tracking

As soon as your order is on its way you will receive an email with a tracking number and a tracking link. If it has not arrived, check your spam folder before contacting us.

If tracking says delivered and the parcel is not with you

Check the delivery address on your order, look around your letterbox and any safe drop spot, ask your neighbours, and read the delivery notes left by the carrier. If you still cannot find it, email us with your order and tracking details and we will take it up with the carrier.

Wrong address

If you notice a mistake in your delivery address, email us as soon as possible. If the order has not been processed yet we can usually still change it. Once it has shipped, the address cannot be changed.

Damaged in transit

If your parcel arrives damaged, contact us within 14 days of delivery with your order number and clear photos.

Contact

Clara Byrne is operated by RTS Partners LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Email support@clarabyrne.com. Erin reads every message and answers within business hours, Monday to Friday.